Designing the Future
Aviation AI Assistant
Company: Born The Immersive Transformation Company, Active Matter.
Client: My Technic Turkey, Air Arabia
Year: 2024
Role: Lead UX Designer
Status: POV, Concept Design
Responsibilities:
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Design the comprehensive UX process and workflow
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Governance of the design principles.
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Creation of the design principles and coherent UX design library
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UX , market and new tech research
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Production and delivery
Overview
This AI assistant is designed for enterprises and employers in Aviation. Can also be used in healthcare, HR, and corporate sectors who aspire to receive timely, customisable, and interactive training that addresses both hard and soft skills efficiently,
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Why AI Assistant:
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Cater a limitless number of users simultaneously
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Access across time zones and different work schedules
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Tailored to individual needs to enhance the learning experience
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Reduces overheads related to hiring, training, and retaining human instructors and providing a cost-benefit
Challenge
The AI assistant must provide realistic and precise simulations that reflect real-world aviation scenarios and protocols.
Aviation training involves complex procedures and extensive information that must be conveyed effectively.
There is a risk of AI providing incorrect information beyond our control.
Users, including trainees and instructors, must interact with the AI assistant seamlessly and intuitively.
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The application will handle sensitive user data, necessitating robust security measures.
AI Assistant mechanics
Input
Contextual information and user input are presented in a brain-friendly format, making it easily adjustable.
Brain
Analyzing and interpreting the input to determine the output based on predefined rules, objectives, character traits, and knowledge.
Output
Delivery of actions and decisions
The Library
Technical Features
I created a set of features crucial for understanding current technology's limitations and exploring the extent of our creative possibilities within VR environments using AI mechanics.
Personality
I developed a comprehensive library of personality traits. Various fields were considered where these traits would differ significantly; for example, a medical AI assistant would have a distinct communication style and approach compared to an AI assistant in aviation.
Summary
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Implement a modular approach where information is presented progressively, allowing users to delve deeper into topics as needed. Use visual aids, step-by-step guides, and interactive scenarios to facilitate learning.
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Develop the AI to deliver prompt, precise feedback, highlighting errors and suggesting corrective actions. Use visual and audio cues to enhance the learning experience.
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Implement advanced encryption and secure data storage practices. Ensure compliance with relevant data protection regulations and provide users with clear privacy policies.
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Integrate features that allow for real-time communication, screen sharing, and collaborative exercises. Provide tools for instructors to monitor progress, offer guidance, and customize training sessions.
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Persona creation
I developed a persona for the Aviation training application based on the extensive library and audience research. I could incorporate these traits into Q-Bit's characteristics by understanding real-life instructor behaviour.
Characteristics & behaviours
Mobile AI for Air Arabia
The AI agent as the app's interactive interface, guiding users through functionalities such as flight information queries, flight documents (e.g., pilot manuals), and user service interactions. The avatar must integrate cultural relevance, user-friendliness, and modern technology.​​​​​
More detials
Requirements
​Cultural Relevance:
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The avatar should resonate with Saudi Arabian aviation culture.
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It should incorporate widely recognized and appreciated regional elements.
Customization Options:
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Two types of customizable avatars: one focused on simplicity and clarity.
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The design should be straightforward, visually appealing, and easily identifiable.
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Avoid overly complex details to ensure good rendering on smaller screens.
Design Direction:
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Use a clean and modern design language that complements cultural elements.
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Focus on subtle cultural cues without being overwhelming.
Limitations
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​Avoid light-coloured eyes or hair.
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No piercings, tattoos, or earrings.
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The character may smile but not extensively.
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Represent young Khaleeji men with fit to average body types.
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Clothing should avoid bright colours and those associated with women's fashion; pastel muted tones are preferred.
Priority and Focus
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​Avoid light-coloured eyes or hair.
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No piercings, tattoos, or earrings.
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The character may smile but not extensively.
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Represent young Khaleeji men with fit to average body types.
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Clothing should avoid bright colours and those associated with women's fashion; pastel muted tones are preferred.
Users can speak or type to the AI agent using natural language.
The AI agent can either listen to a user's spoken request, typed request, or a mixture of both.
The text input is displayed on-screen.
Content analysis functionality
The AI agent can search a document for relevant information pertinent to the user's request.
Output answers using natural language with a distinct personality
The AI agent can naturally talk to the user, supplying information according to its defined personality.
Recourse for
off-topic questions
Catch-all phrases or basic functionality to ensure the AI agent has a response to any and all irrelevant requests for info (that does not appear on the document)
